FAQs
GENERAL QUESTIONS
That's fine. Just go ahead and put in your reservation online. You can email [email protected] or call us later once you do find out your room number.
No. We deliver all your items directly to your dorm room on campus. If you see mention of a 'shipping address' on the Paypal payment form, just ignore it.
If you place your order by August 1st, we should be able to have your items delivered and installed prior to your arrival on campus. If you place your order before August 15th, we will still try to deliver and install your items prior to your move-in day, however, we only guarantee delivery before the start of classes. You may still place an order at any time after August 15th, and delivery is typically able to happen within a few days. If you arrive on campus, and your items have not been installed, DO NOT FREAK OUT! Instead, please contact us to schedule an appointment for installation. Often we are able to deliver within a day or so, or even just a few hours, of your arrival on campus.
If you are a student that has an early arrival prior to move-in day, we will try to accommodate you as best we can; however, due to school regulations and scheduling, this is not always possible. Please let us know if you are arriving early when you confirm your order. If you arrive at school and your furniture has not been installed, please contact us to schedule an appointment for installation.
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Yes. We accept orders all year long. We aim to get all orders installed as quickly as possible, and many orders can often be filled within 72 hours. However, depending on what we have in stock, it could take as long as 2-3 weeks for delivery. Please understand that if you wait to place an order until after you arrive at school, you'll need to be patient. It's best to place orders prior to your arrival on campus.
Every order that we process is subject to State Sales and Use Tax. This is automatically tacked on to every order and unfortunately there is no way that we can help you avoid paying these taxes. The other item that is added onto every order is Accidental Damage Insurance($10/item). Unlike the mandatory Sales & Use Tax, this coverage completely optional; however, because 99% of customers opt to take this insurance rather than pay a security deposit ($500), we simply go ahead and apply the insurance to each order. You can read more about damage insurance and security deposits below. Our payment processor also charges a small fee for handling the transaction, but we do not have any control over their pricing structure.
Yes, we do. We know that accidents happen (and somehow they tend to happen more often when dealing with college students). In order to keep our rental prices low, insurance is calculated at a flat rate of $10/item and automatically applied to each order. Insurance covers you against any accidental damage* that our furniture might sustain while in your room. This $10 one-time premium guards you against having to pay us any "Damage Fees" (specific fee amounts are located in our Terms of Service). If you would prefer to prefer pay a security deposit ($500), in lieu of taking the insurance, please email us at [email protected]
*Insurance does not cover damage due to: intentional acts, gross negligence, vandalism, theft, or other criminal activity. Insurance does not cover the cost of an additional item rental to replace the one that was broken. If you would like a replacement for the futon that you broke, then you will need to place a new order.
No we do not. However, if you wish to opt out of our accidental damage insurance program, then you may choose to pay a fully refundable, $500 security deposit. At the end of the year, if your items are missing or returned damaged, we will use your security deposit to cover the cost of repairs or replacement. If you wish to opt out of the insurance program in favor of paying the security deposit, then please notify us in the "Special instructions" of your order. However, if you choose this option, you will be 100% responsible for ANY damage that our property might sustain while in your possession, even if it's accidental.
Yes. There are 2 methods to do this. 1.) You can move the furniture yourself (this is the free option). 2.) We can move the furniture for you ($30 trip surcharge plus $20/item). Regardless of which method you choose, you MUST NOTIFY US which room you are moving to so that we may update your information in our system. If we show up at the end of the year and your rented items are missing from your original room and you have failed to notify us about a room change, YOU WILL BE RESPONSIBLE for paying the Replacement Fee.
It depends on when you cancel your order. Check out our RETURNS page for more information
MICROFRIDGE QUESTIONS
Our microfridges do NOT have a lock on them. As such, you should be prepared for your last soda to go missing from time to time. It's just a fact of college living. Sometimes your roommate is gonna steal your food. And you'll repay the favor when you get a hankerin' for their last slice of pizza at 3am. You are allowed to have only one microfridge per room so you'll need to learn to how to share.
You CANNOT remove the microwave from atop the refrigerator. These pieces are bolted together as one solid unit. Do not attempt to separate the microwave from the unit. If you somehow detach the microwave, you will be charged a $50 re-assembly fee.
Yes, with college comes more responsibility, and as such you are responsible for leaving your unit in good shape. This means you must: remove all moisture from both the refrigerator and freezer sections of the unit, clean the microwave plate, wipe down the inside of the microwave with a little soap or 409 grease cutter, and most importantly leave the unit unplugged from the wall and the doors open to allow it to properly defrost. You will be charged additional cleaning fees for leaving it excessively dirty!
BEDLOFT QUESTIONS
The final height of the bedloft is determined by two factors: the height of our riser, and the height of the university supplied bed. Our bed risers are three feet (36in.) high, and are NOT adjustable up or down. University supplied beds vary in height. Some are as low as 8 inches from the ground; and some can be as tall as 4 feet! Some bed styles are even adjustable anywhere in between. For example: A bed that is 12 inches tall would result in a loft that is 4 feet high (1' bed + 3' riser = 4' bedloft). A bed that is 24 inches tall would result in a loft that is 5 feet high ( 2' bed + 3' riser = 5' bedloft). Due to the vast number of different bed styles, it is impossible to give exact measurements for each bed in each room at every school. However, by and large, most beds are typically are 1 - 3 feet tall. This means that most of our bedlofts USUALLY fall in the range of 4-6 feet.
Absolutely. Our lofts are completely adjustable to fit all sizes of bed frames - even extralong twins!
We completely understand a parent's concern for their child's safety; however, a safety restraint is often cumbersome, and hinders the student's ability to easily get into and out of the bedloft. While we do not require our customers to use a safety rail, we do offer one that we will install on your student's bedframe.
Our bed loft does NOT require the use of an additional ladder or step stool to get in and out of the bed. Our patented metal frame has an integrated 'ladder-back' system which allows the student to climb right up either side of the loft. After all, you just paid us two hundred bucks to give you MORE SPACE in your room! Why would we want to clutter up all that extra floor space with a ladder???
If you have a history of falling out of bed, please DO NOT order a bedloft. Our bedlofts are the safest out there; however, if you have a problem with falling out of bed, you probably don’t want to be higher. However, if you really want a bedloft, but need a little extra peace of mind, we do offer an optional Bed Safety Rail that can be added on to your order to prevent you from rolling out of the bed. the coast
No. All of our items will already be safely assembled in your room by one of our trained representatives.
Our lofts are rated to hold weight up to 1000 pounds!
ELECTRONIC SAFE QUESTIONS
We have chosen to use electronic safe over traditional combination (dial) safes for a few reasons. The first is security, by using an electronic safe you are the only one who will know the combination to your safe. Electronic locks are also much more simple to operate, where a combination lock requires you to remember how many times to spin the dial before you can enter, the electronic safe only needs a personal code to be punched in.
The Electronic Safe locks by rembering the combination that was eneterd to lock it. If you are unable to recall what you entered to lock the safe there is an unlocking procedure which requires you to notify Dorms Direct and we will assist you in the restting of your combination.
Each safe has 1.08 cu. ft. of storage, which equates to being able to fit a laptop, small electronics (phone, iPod, camera, etc), jewelry, and more.
All you need to do is leave it unlocked, empty, and open. We take care of the rest!
PREMIUM MATTRESS QUESTIONS
Yes! All of our products are compatible with the full bed upgrade.
OTHER
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